Troubleshooting
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interation with us.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
Websense Web Security
How to Login to Websense Appliance via Putty and WinSCP
*To login in appliance with Putty:* First login to putty on C interface and use websense-ts as username. Use password provided by the Websense Support. Use su – and password is websense#123. This will login to appliance but not on WCG dom. To login on WCG Module - On prompt type ssh root@169.254...
System Requirements for Websense Triton Enterprise
System Requirements for Websense Triton Enterprisehttp://www.websense.com/content/support/library/deployctr/v78/dic_sys_req.aspx